Custom shop order

[CaptNasty]

Sorry that happened!
Makes me wonder if the Climate Control was shut down while they were non operational??
May be a few sent back.

Hopefully you will not have the same problem again.
Good Luck

Jackson is making all the right moves. They immediately issued an RMA. They are talking concessions and expediting the new neck.

We will see how it all unfolds.

[CaptNasty]

This is the pic that broke my heart. The abalone inlays are exactly what I hoped for. Hoping the redo is as good:

[JJ119]

CaptNasty

I have no doubt Jackson would 100% stand behind
their Craftsmanship. Shizz happens unfortunately.

She is ABSOFREAKINLUTELY beautiful!!

[Nidec]

Did the dealer or the custom shop tell you how long it would take to re-do the guitar?

[CaptNasty]

Did the dealer or the custom shop tell you how long it would take to re-do the guitar?

Not yet. I am hoping it will just be a new neck, since this is a Dinky.

[Drake12321]

I didn't know that everything was so bad with them.

[metalhobo]

since this somehow became the thread for covid-era CS discussion: well, my CS order is officially in the books! lead time: 18-20 months.

[CaptNasty]

since this somehow became the thread for covid-era CS discussion: well, my CS order is officially in the books! lead time: 18-20 months.

Is that MasterBuilt or Custom Select?

[metalhobo]

Is that MasterBuilt or Custom Select?

custom select. no master builts for pedestrians!

[CaptNasty]

custom select. no master builts for pedestrians!

Wow! 18-20 months! Do you have any special options? Graphic or trans finish?

[metalhobo]

Wow! 18-20 months! Do you have any special options? Graphic or trans finish?

no graphics or trans (though I was tempted by the nebula now that it's back on the menu). 18-20 is the standard time they're currently quoting for custom select, due to the covid shutdown.