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Bought the Monster Power Pro 3500 rack unit on 8/30/07. Looked at it this morning and no lights on the LCD display. Plugged the lamp into the front and rear connectors.... both work. Plugged a pedal into the front non filtered outlet.... it works. Plug end has a light on it.... it works. No power through the filtered outlets in the rear. So I unplugged the main. Plugged it back in...
Silence for about 15-20 seconds. Then I hear "click." Probably less of a click in reality and more like a trip. No LCD and no power to the rear filtered outlets.
I call Monster Power up, get strung on hold for 10 minutes (not too bad). I get a tech. I 'splain the prob. He checks my purchase date and merchant. "Merchant is NOT an authorized dealer." No mention of that lil fact anywhere on the merchants site that I recall. So I figure... there goes the warranty. Tech confirms no warranty. Tells me for $150 they will do a "Non Warranty/Flat Exchange. I say "I paid like $212 for it total so NO WAY JOSE!" I then push him about the merchant selling their goods (they have 100 in stock as I type) w/o revealing that they are not an authorized dealer. "WASUP WIF DAT?" He says sorry. I say no prob. I'll call my CC company and see what they say about reversing the charges. "OH! We DO have a "courtesy exchange" program. I box and ship w/RMA#. They process in 2 bidness days and ship out a new one. MUCH BETTER.
Anyone familiar w/what relay/switch etc, may have failed in MP units? I'm not gonna open it up to look. I don't wanna risk it due to my RMA. Also, might I expect more of the same from MP products (early failure rate)?
Silence for about 15-20 seconds. Then I hear "click." Probably less of a click in reality and more like a trip. No LCD and no power to the rear filtered outlets.
I call Monster Power up, get strung on hold for 10 minutes (not too bad). I get a tech. I 'splain the prob. He checks my purchase date and merchant. "Merchant is NOT an authorized dealer." No mention of that lil fact anywhere on the merchants site that I recall. So I figure... there goes the warranty. Tech confirms no warranty. Tells me for $150 they will do a "Non Warranty/Flat Exchange. I say "I paid like $212 for it total so NO WAY JOSE!" I then push him about the merchant selling their goods (they have 100 in stock as I type) w/o revealing that they are not an authorized dealer. "WASUP WIF DAT?" He says sorry. I say no prob. I'll call my CC company and see what they say about reversing the charges. "OH! We DO have a "courtesy exchange" program. I box and ship w/RMA#. They process in 2 bidness days and ship out a new one. MUCH BETTER.
Anyone familiar w/what relay/switch etc, may have failed in MP units? I'm not gonna open it up to look. I don't wanna risk it due to my RMA. Also, might I expect more of the same from MP products (early failure rate)?
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