'United Breaks Guitars' singer has hand in complaint site
Chicago Tribune
Dave Carroll, 43, of Nova Scotia, wrote and sung the humorous protest video "United Breaks Guitars" in 2009, after United's baggage handlers at Chicago O'Hare International Airport broke his $3500 Taylor acoustic guitar, and the airline wouldn't pay ...
'United Breaks Guitars' Guy Launches Customer Service StartupMashable

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